Privacy Policy
Introduction
We are committed to ensuring your privacy by implementing rigorous data protection practices and maintaining full transparency in our operations. This Privacy Policy details our approach to collecting, processing, and storing your personal information in compliance with applicable laws. Our mission is to build a secure, user-friendly environment where your data is respected and protected. We continuously update our procedures to reflect technological and regulatory changes. By using our website, you confirm that you accept the practices described in this document.
Data Collection Process
Our website automatically collects technical data, including your IP address, browser information, device details, and visit timestamps, using advanced tracking systems. In addition, personal information such as your name, email, and contact number is gathered when you complete online forms. The collection process is designed to be secure and minimally invasive, ensuring that only necessary information is obtained. We utilise both automated systems and manual input to capture accurate data. This data collection is integral to improving the quality and performance of our services.
Purpose of Data Processing
The data we collect is used to tailor your browsing experience, improve site functionality, and provide efficient customer support. It also helps us conduct internal analyses that drive continuous service improvement and compliance with legal obligations. Every processing activity is undertaken solely for legitimate business purposes. Our objective is to use your data to enhance your experience while safeguarding your privacy. All data is processed in a secure and transparent manner.
Legal Basis and Consent
All data processing activities are carried out in strict accordance with the IT Act, 2000 and other relevant regulations. Your use of our website implies your consent to our data practices as detailed in this Privacy Policy. We maintain thorough records of our data processing activities to ensure accountability and compliance. You have the right to withdraw your consent at any time, although doing so may limit your access to certain features. Our legal framework underpins every aspect of our data management.
Security Measures
We implement robust security protocols, including encryption, secure data storage, and strict access controls, to protect your personal information from unauthorized access. Our security systems are continuously monitored and updated to address any vulnerabilities. Regular audits ensure that our security measures remain effective and compliant with industry standards. Although no system is entirely immune to risk, we strive to minimise potential threats to your data. Your security is our utmost priority.
Cookie and Tracking Technologies
Our website utilises cookies and other tracking technologies to collect information about your usage patterns and preferences. These tools allow us to personalise your experience and improve our service quality through detailed analytics. You can manage these technologies via your browser settings, though disabling them may affect some functionalities. We disclose our use of cookies in a clear and transparent manner. Our approach is designed to respect your privacy while enhancing site performance.
User Rights
You have the right to access, modify, or request the deletion of your personal data at any time. We provide clear instructions on how to exercise these rights through our customer support channels. Our commitment to user rights ensures that you maintain full control over your personal information. All requests are processed promptly and in accordance with applicable laws. We encourage you to review your data periodically and contact us with any concerns.
Third-Party Sharing
Your personal data is shared only with trusted third-party service providers who are essential for the operation of our website or as legally mandated. Each third party is contractually obligated to protect your information and use it solely for its intended purpose. We do not sell or otherwise exploit your data for commercial purposes. Our data-sharing practices are designed to ensure minimal exposure and maximum security. Every instance of sharing is carefully controlled to safeguard your privacy.
Data Retention and Disposal
We retain your personal data only for as long as necessary to achieve the purposes for which it was collected. Once those purposes have been fulfilled, your data is securely deleted or anonymised following industry-standard practices. Our data retention policies are regularly reviewed to ensure they meet legal requirements. This minimizes the risk of data exposure while maintaining operational efficiency. Responsible data management is a cornerstone of our privacy strategy.
Policy Updates and User Communication
This Privacy Policy is subject to regular updates to reflect changes in our practices or legal obligations. The most current version is always available on our website, and your continued use signifies acceptance of any modifications. We encourage you to review the policy periodically to stay informed about our data practices. For any questions or concerns, please contact our Data Protection Team. Transparency is fundamental to our commitment.
